Frequently answers & questions
OUTLETCITY - GENERAL
Where can I obtain regular information and news about OUTLETCITY METZINGEN?
On our website you can sign up to our newsletter and receive all the latest news on special promotions, events and fashion tips.
What sets OUTLETCITY METZINGEN apart from other outlet centres?
Metzingen has been internationally renowned for decades as a vibrant international shopping destination and the headquarters of Hugo Boss AG. The factory outlet has a long tradition in Metzingen. As far back as the early 19th century there were, here and across the region, a large number of factory outlets for tanning and textiles. OUTLETCITY METZINGEN is situated in a town centre and not in a remote out-of-town location. This makes OUTLETCITY easy for customers to reach by train and other means. Today Hugo Boss has been joined by a unique portfolio of brands with many flagship outlets including international top brands such as Burberry, Polo Ralph Lauren, Joop! and many more, all housed in award-winning architecture. Find out more.
How far apart are the stores?
Our outlet stores are spread across various buildings and all easily accessible on foot.
Is there a map showing all the outlet stores?
You will find a map showing all the outlet stores .here
Is OUTLETCITY METZINGEN accessible for people with disabilities?
We aim to make the site and the outlet stores as accessible as possible. For example, multi-storey buildings have lifts (elevators) and steps in outdoor areas are mostly fitted with ramps.Parking spaces for people with disabilities can be found in the following areas of OUTLETCITY METZINGEN:
- In car park P0: one space each on levels 2 and 3
- In car park P1: two spaces each on levels 7 and 8
- In car park P3: three spaces on level 1, one space each on levels 2 and 3
Is it possible to bring dogs into OUTLETCITY METZINGEN?
Dogs are of course permitted in all outdoor areas of OUTLETCITY METZINGEN. There is no uniform rule about bringing dogs into the stores. However, on our website there is an up-to-date list showing which brands permit dogs in their stores. The current list is available here.
Will I find the same brands at OUTLETCITY in Metzingen as in the online shop OUTLETCITY.COM?
The portfolio of brands available at OUTLETCITY METZINGEN varies from those in the online shop OUTLETCITY.COM.Some brands are not represented in the online shop and are only available at the outlet store. There are also brands which are available online but do not have an outlet store with us. New brands are continually being added to our online shop and OUTLETCITY METZINGEN, so check back regularly. You can find a list of all brands available at OUTLETCITY METZINGEN here .
Where can I find accommodation in and around Metzingen?
You can find accommodation in and around Metzingen, as well as special hotel packages, on our website. Find out more.
SHOPPING AND STORES
How many outlet stores are there at OUTLETCITY METZINGEN and how much can I save?
OUTLETCITY METZINGEN offers more than 70 outlet stores with year-round discounts of at least 30% on the manufacturer’s previous RRP, if there is one. During the sales, some brands offer discounts of 70% or more on the manufacturer’s previous RRP, if there is one.
What methods of payment are accepted in stores at OUTLETCITY METZINGEN?
In all of our outlet stores you can pay by cash, debit card or credit card. Visa and MasterCard are accepted in all outlet stores.You can find a list of all credit cards accepted in stores here.
How does tax-free shopping work at OUTLETCITY METZINGEN?
OUTLETCITY METZINGEN offers tax-free shopping in all its stores. Customers from non-EU countries can claim a VAT refund as follows. When you pay at the till in store, you will be given a tax-free form, corresponding to the till receipt. The original form is attached to the receipt. When you travel out of the European Union you must show these documents at Customs along with the purchased goods. You will receive a stamp confirming the export of the goods. The customer then sends the stamped forms to the service provider who provides the documents and the VAT is refunded minus a service charge. The stores at OUTLETCITY METZINGEN work with the companies Global Blue and Premier Tax Free.www.global-blue.com www.premiertaxfree.com
How do I get to OUTLETCITY METZINGEN?
Metzingen is situated at the heart of Europe in the Stuttgart metropolitan area. Major cities such as Frankfurt, Munich, Strasbourg and Zurich can be reached in just two hours. Stuttgart, the vibrant federal state capital, home to global corporations such as Bosch, Daimler, IBM and Porsche, is just a few kilometres away. The new trade fair and exhibition venue Messe Stuttgart and Stuttgart International Airport are also just minutes away. Many airlines offer low-cost flights to Stuttgart. You can hire a car from Sixt or take the Shopping Shuttle to go straight to Metzingen from the airport. Metzingen station is also on the national rail network and the town is conveniently located on the road network, linked to the B27, B28, B312 and B313 roads and the A8 and A81 motorways. When you arrive there is no need to walk far, thanks to more than 3500 parking spaces.
You can find all the information you need about getting to Metzingen here.
The address for your navigation system is:Reutlinger Straße 63
Where can I park at OUTLETCITY METZINGEN?
OUTLETCITY METZINGEN has more than 3500 well signposted parking spaces:
Parking in P5, P6, P6.1 and P7 is free of charge. In P0, P1, P2 and P3 it costs €0.50 per hour. In P4 the first four hours are free, after which the €0.50 hourly charge applies. The maximum daily parking charge at OUTLETCITY METZINGEN is €4.00. There is free coach parking on Maienwaldstraße. The night-time tariff is €1.00 (8.00 pm - 9.00 am, flat rate). The weekend tariff is €1.00 (Saturday 8.00 pm - Monday 9.00 am, flat rate).
Covered parking is available in car parks P0, P1 and P3. The height limits for parking areas are as follows:
A map showing all our car parks is available on the website: show map.
Is there parking for motorhomes close to OUTLETCITY METZINGEN?
Yes, very close to the outlet stores. For more information, please visit:Motorhome park at OUTLETCITY METZINGEN Stetterstraße. 4 D-72555 Metzingen T +49(0) 7123 961190 F +49(0) 7123 961111 reisemobilplatz-metzingen.de
Can you charge electric vehicles at OUTLETCITY METZINGEN?
At OUTLETCITY METZINGEN, we are offering our visitors a number of charging points for electric vehicles: 2 charging points are located next to the Desigual store at Wilhelmstraße 54. On the 3rd level of our parking garage P1 you will find 6 charging points of type 2 22kW and 6 “Schuko” charging points. We plan to install further charging points in our parking garages and on the new G+V-Areal.
What are the general opening hours at OUTLETCITY METZINGEN?
Monday to Friday: 10.00 am - 8.00 pm,
Saturday: 9.00 am - 8.00 pm.
Is OUTLETCITY METZINGEN open on Sundays?
OUTLETCITY METZINGEN is open for business on two Sundays each year. You can find the dates on our website as soon as they have been fixed.
Does OUTLETCITY METZINGEN offer a childcare service?
Yes, KIDS CAMP – the childcare service at OUTLETCITY METZINGEN – is located on the third floor of the Joop! building and is open on Fridays from 12.00 noon to 8.00 pm and on Saturdays from 9.00 am to 8.00 pm.To register a child you must provide valid proof of identity and a mobile phone number. Children can be left in the care of KIDS CAMP for a maximum of 4 hours. The charge for childcare is €2.50 per hour or part thereof. For families with more than one child, the price for the second, third child etc. is reduced to €1.50 per hour. Please note that, for insurance reasons, childcare is only available for children aged between 3 and 12. You can find more information about KIDS CAMP and special opening hours here .
Are there lockers in which I can leave my luggage or my purchases?
For the convenient storage of your luggage or your purchases, lockers are available at Reutlinger Straße 63, in car park P1 (Hugo Boss) and in car park P0. Information about all available lockers can be found on the map.The charge for using a locker is €2 per day. Lockers have the following dimensions: Small: 35.1 cm x 45.7 cm x 85.5 cm Medium: 35.1 cm x 62.0 cm x 85.5 cm Large: 35.1 cm x 94.5 cm x 85.5 cm Please note that, for security reasons, an additional €2 charge applies each time a locker is opened and locked again. The conditions of use can be found on the inside of the locker door.
Is there an information centre at OUTLETCITY METZINGEN?
The staff in the Tourist Information Office on Lindenplatz will be happy to provide you with information about OUTLETCITY METZINGEN, the town of Metzingen and what the local region has to offer to tourists.Opening hours: Mon-Fri 10.00 am - 8.00 pm Sat 9.00 am - 8.00 pm Tel. +49 (0) 7123 92 53 26
Whom can I contact when I have suggestions or want to make a complaint?
We aim to continually improve so we can offer you an even better and more enjoyable shopping experience. If you have any comments or suggestions, please write to us at email@example.com.If you are unhappy about your purchases or want to complain about the goods themselves, please talk to the brand outlet in question, as each brand handles exchanges differently.
I lost something during a visit to OUTLETCITY METZINGEN. Whom can I contact?
The staff in the outlet stores and the cleaning staff at OUTLETCITY METZINGEN are required to hand in lost property either to the Tourist Information Office or to the Metzingen lost property office. The contact details are below should you wish to make enquiries.Fundbüro im Bürgerbüro (Lost Property Office) Stuttgarter Straße 2 - 4 72555 Metzingen Tel. +49 7123 - 925 222 E-mail: firstname.lastname@example.org Tourist Information Metzingen Lindenplatz 4 72555 Metzingen Tel. +49 7123 - 925 326 E-mail: email@example.com
Are there baby changing and breastfeeding facilities at OUTLETCITY METZINGEN?
There are baby changing facilities at the public toilets in car parks P0, P1 and P2. There is a chair for breastfeeding at the public toilets in car park P2. The location of the public toilets is shown on the map. You can see the map here.
Can I redeem the gift card in all stores at OUTLETCITY METZINGEN?
Yes, our gift card is valid in all outlet stores at OUTLETCITY METZINGEN. You can order one online or purchase one from the Metzingen Tourist Information Office. You can add an amount between €5 and €100 to the card plus a service charge of €1. For online orders there is a charge of €2.50 per card (including postage and packaging).You can find more information about our gift card here.
I have ordered a gift card online. How do I pay for it?
Please transfer the amount of your gift card, as shown in the order confirmation, to the account below.Bank and account details: Erste Bank der österreichischen Sparkassen AG IBAN: AT98 2011 1403 3250 4213 BIC: GIBAATWWXXX Important: In the ‘reason for payment’ field, please enter your order number, as otherwise your payment cannot be correctly allocated. Following receipt of payment, the gift card will be delivered immediately. You can find more information about our gift card here.
How can I check the credit on my gift card?
When you use your gift card to pay, it is important to know how much available credit you have. You can check how much credit you have on your gift card in the following ways:TEXT MESSAGE SERVICE Text your card number to +49 (0) 177 178 22 05 to register for the text message service. This service is free in Germany. Once you have registered, you will receive a text message every time you make a purchase telling you exactly how much credit you have left on your gift card. After registering you can also text “?” at any time to check your remaining credit. You can cancel the text message service by texting the word “Ende”. HOTLINE Monday to Sunday, 24 hours a day, free on +49 (0) 800 188 89 45. ONLINE at www.outletcity.com/geschenkkarte by entering your card number and customer control number (see back of card). TOURIST INFORMATION Information is available in person at Lindenplatz 4 in Metzingen: Monday to Friday: 10.00 am - 8.00 pm Saturday: 9.00 am - 8.00 pm
My gift card has passed its expiry date. Is there a way of reactivating my credit?
For up to a year after a gift card expires, you can transfer the credit to a new card at the Tourist Information Office in Metzingen.
I’m interested in becoming a member of the team at HOLY AG. Where can I find out about available vacancies?
You can find current vacancies at HOLY AG in the jobs area of our website.Just click on the vacancy you are interested in. In the job description you will find a button that takes you to our careers portal, where you can send us your application. Good luck!
What should I include in my application?
A CV (résumé), a covering letter stating your start date and salary expectations, and references and documentary evidence for all past employment.
How can I apply?
Please only apply online through our careers portal.
How many attachments can I upload?
In addition to your CV you can upload a maximum of 3 additional files to our system. Please use PDF file format.
Who has access to my documents?
Only the human resources department and the line manager in the department you are applying to. We promise to treat your documents with absolute discretion and confidentiality.
Can I apply for more than one job at the same time?
Yes, you can apply for more than one job at the same time.
When will I hear back about my application?
The Human Resources department and line managers sift applications on a daily basis. We try to get back to applicants as soon as possible, but please bear in mind that delays are possible due to leave or illness.
How can I tell if the job I want to apply for is still vacant?
All job adverts are continually updated and posts which have been filled are taken down immediately.
Can I find out why my application was rejected?
Unfortunately we are unable to explain the exact reasons why an application has been turned down.
What happens to my application if it is rejected?
Your information is automatically deleted after a period of 3 months.
I’d like to work in one of the stores at OUTLETCITY METZINGEN. Where can I find out about available vacancies?
You can find current vacancies in the outlet stores in the jobs area of our website. Just click on the vacancy you are interested in. The job description will appear along with the address (e-mail or post) to which you can send your application.Good luck!
ONLINE SHOP DER OUTLETCITY METZINGEN
Wie funktioniert eine Click & Collect Bestellung?
Im Rahmen unseres Click & Collect Angebotes können Sie Ihre Online-Bestellung auch im Luisa Cerano Outlet Store vor Ort in Metzingen abholen.
Legen Sie die gewünschten Artikel in Ihren Warenkorb und klicken Sie anschließend auf den Button „ZUR KASSE“. Jetzt können Sie Ihre Rechnungs- und Lieferadresse angeben.
Bei der Lieferadresse sind hierzu folgende Angaben notwendig:
"Vorname/Name": Bitte tragen Sie hier Ihren vollständigen Namen ein
"Straße*/Nr.*": Reutlinger Straße 63
"Adresszusatz": Tragen Sie hier 'Luisa Cerano Outlet Store' ein
"Postleitzahl*/ Ort*": 72555 Metzingen
Nachdem Sie auf den Button „SPEICHERN UND WEITER“ geklickt haben, können Sie eine Zahlungsart auswählen. Zum Schluss haben Sie noch einmal die Möglichkeit, Ihre Bestellung zu überprüfen. Sind alle Angaben richtig, klicken Sie auf den Button „KAUFEN“.
Die Bestellung ist damit abgeschlossen. Innerhalb weniger Minuten erhalten Sie eine Bestelleingangsbestätigung an Ihre bei uns hinterlegte E-Mailadresse.
Sobald Sie Ihre Bestellung vor Ort im Luisa Cerano Outlet Store abholen können, erhalten Sie erneut eine Benachrichtigung an Ihre bei uns hinterlegte E-Mailadresse.
Was kostet mich der Versand bei Click & Collect?
Die Versandkostenpauschale für Deutschland beträgt 4,90 € pro Bestellung - den Rückversand mit DHL übernehmen wir für Sie.
Bei Vollretouren wird Ihnen die Versandkostenpauschale wieder erstattet.
Wie kann ich mein Paket vor Ort in der OUTLETCITY METZINGEN zurückgeben?
Sie können Ihre Online-Bestellung im Luisa Cerano Outlet Store vor Ort in Metzingen abgeben.
Ihr Retourenetikett ist bereits im Paket enthalten. Legen Sie den ausgefüllten Retourenschein Ihrer Rücksendung bei und kleben Sie das ausgedruckte Retourenetikett auf Ihr Paket. Dieses können Sie im Luisa Cerano Outlet Store in der Reutlinger Str. 63 in 72555 Metzingen kostenfrei abgeben.
Bitte beachten Sie, dass wir Ihr Paket nur verschlossen und mit bereits aufgeklebtem Retourenetikett annehmen können. Sollten Sie kein Retourenetikett mehr zur Verfügung haben, wenden Sie sich bitte an unseren Kundenservice.
Zahlart „Kauf auf Rechnung“ Sollten Sie sich für die Zahlart „Kauf auf Rechnung“ entschieden haben, liegt das Retourenetikett Ihrem Paket noch nicht bei. Dieses können Sie sich online unter „Mein Konto“ kostenfrei erstellen und ausdrucken.
Klicken Sie in Ihrem Konto auf „Meine Bestellungen“ und wählen Sie die Bestellung aus, für die Sie eine Retoure beantragen möchten. Über „Retourenetikett drucken“ können Sie Ihr Retourenetikett anfordern.
Im Anschluss legen Sie den ausgefüllten Retourenschein Ihrer Rücksendung bei und kleben das ausgedruckte Retourenetikett auf Ihr Paket. Dieses können Sie im Luisa Cerano Outlet Store in der Reutlinger Str. 63 in 72555 Metzingen kostenfrei abgeben.