OUTLETCITY CLUB
  • Closed now

Opening hours

Monday - Friday:
Saturday:
10:00 AM - 6:00 PM
9:00 AM - 6:00 PM

Special opening hours

The outlet stores are closed on all of the following public holidays:
Menu
Please inform yourself about current regulations at Outletcity Metzingen here.

Frequently answers & questions

FAQ

OUTLETCITY - GENERAL

Wie sind die allgemeinen Öffnungszeiten der Outletcity Metzingen?

Hinweis: Aufgrund der aktuellen Lage sind unsere Stores vorübergehend geschlossen.

Montag bis Freitag: 10 - 20 Uhr,
Samstag: 09 - 20 Uhr.

Bitte beachten Sie auch unsere Sonderöffnungszeiten hier.

Is OUTLETCITY METZINGEN open on Sundays?

OUTLETCITY METZINGEN is open for business on two Sundays each year. You can find the dates on our website as soon as they have been fixed.

How far apart are the stores?

Our outlet stores are spread across various buildings and all easily accessible on foot.

Is there a map showing all the outlet stores?

You will find a map showing all the outlet stores .here

Is it possible to bring dogs into OUTLETCITY METZINGEN?

Dogs are of course permitted in all outdoor areas of OUTLETCITY METZINGEN. There is no uniform rule about bringing dogs into the stores. However, on our website there is an up-to-date list showing which brands permit dogs in their stores. The current list is available here.

Will I find the same brands at OUTLETCITY in Metzingen as in the online shop OUTLETCITY.COM?

The portfolio of brands available at OUTLETCITY METZINGEN varies from those in the online shop OUTLETCITY.COM.

Some brands are not represented in the online shop and are only available at the outlet store. There are also brands which are available online but do not have an outlet store with us.

New brands are continually being added to our online shop and OUTLETCITY METZINGEN, so check back regularly.

You can find a list of all brands available at OUTLETCITY METZINGEN here .

Where can I find accommodation in and around Metzingen?

You can find accommodation in and around Metzingen, as well as special hotel packages, on our website. Find out more.

Welche Zahlungsmöglichkeiten stehen in den Stores der Outletcity Metzingen zur Verfügung?

In all unseren Outlet Stores können Sie bar, per EC-Karte und per Kreditkarte bezahlen. Die Kreditkarten von VISA und MASTERCARD werden in allen Outlet Stores zur Zahlung akzeptiert. Darüber hinaus finden Sie die jeweils im Store akzeptierten Karten und Mobile-Payment-Lösungen auf der Markendetailseite hier. Bitte klicken Sie auf den jeweiligen Markennamen und scrollen Sie bis zum Ende der Markenseite.

OUTLETCITY CLUB & App

Who can become a member?

All private individuals aged 18 and over can become members of the CLUB. Companies and resellers are not permitted to register. There are no restrictions based on country as far as registration is concerned (it doesn’t matter where customers live). Store staff and employees of Holy AG/OUTLETCITY GmbH are very welcome to join.

How much does it cost to join?

It is free to join the OUTLETCITY CLUB.

Ich bin bereits für den OUTLETCITY CLUB registriert. Wie kann ich mich in der OUTLETCITY App anmelden?

Im CLUB Bereich der App können Sie sich unter „JETZT ANMELDEN“ wieder einloggen. Geben Sie anschließend Ihre E-Mail-Adresse ein und fordern Sie den Login-Link an. Diesen erhalten Sie nun per Mail. Mit einem Klick auf den Button „IN DER APP ANMELDEN“ werden Sie zurück zur OUTLETCITY App geleitet und sind nun angemeldet.

Ich bin bereits in der OUTLETCITY App registriert. Wie kann ich mich im Online Shop anmelden?

Sollten Sie sich bereits in der OUTLETCITY App registriert haben, können Sie ein Passwort für unseren Online Shop vergeben, indem Sie unterhalb des „LOGIN“-Buttons auf „Jetzt Passwort vergeben“ klicken. Geben Sie dort die E-Mail-Adresse ein, mit welcher Sie sich auch in der OUTLETCITY App registriert haben. Im Anschluss wird Ihnen per E-Mail ein Link zugeschickt, über den Sie ein neues Passwort angeben können.

Kann ich mich für den Online Shop registrieren, ohne OUTLETCITY CLUB Mitglied zu werden?

Nein. Alle registrierten Online Shop Kunden sind automatisch Mitglieder im kostenlosen OUTLETCITY CLUB und profitieren von unseren attraktiven Vorteilen.

What perks do I get if I join the CLUB?

Your Silver Status perks (from the moment you sign up):

  • €20 voucher on your birthday
  • Half-price parking at all OUTLETCITY METZINGEN car parks
  • Various loyalty vouchers
  • Fantastic rewards
  • Exclusive invitations to CLUB special offers and events

Your Gold Status perks (once you have spent over €2500*):

  • €50 voucher on your birthday
  • Free parking
  • VIP parking
  • Various loyalty vouchers
  • Fantastic rewards
  • Exclusive invitations to CLUB special offers and events
  • Early access to special offers
  • Early access to products
  • Free delivery on orders from the online shop
*All purchases within the last 12 months from 26.08.2019 are considered (start of the OUTLETCITY CLUB)

How can I upgrade my status?

You will achieve Gold Status when you have spent €2500 in person at OUTLETCITY Metzingen or in the OUTLETCITY online shop over the past 12 months. All purchases within the last 12 months from 26.08.2019 are considered (start of the OUTLETCITY CLUB).

You can collect points on any purchases made in Metzingen by taking a photo of your receipt or by using a CLUB terminal in our partners’ outlets.
Please note that in the case of photographed receipts, the purchase value will not apply to the status until the date on which the points are credited.

Please note the following when shopping in the OUTLETCITY online shop:

  • If you make purchases in the OUTLETCITY online shop for Swiss customers, one euro is contributed to the €2500 total for every Swiss Franc spent.
  • The value of purchases made online will not be counted towards your status until the waiting period of 28 days has passed.

What is a voucher?

A voucher gives you a discount.

Können Online Shop-Coupons und Gutscheine miteinander kombiniert werden?

Nein, das ist nicht möglich.

What does collecting points involve?

If you are a member of the OUTLETCITY CLUB, you will collect points every time you make a purchase at OUTLETCITY METZINGEN. You will earn one point for every euro you spend.

Where do I collect points?

You can collect points either in person in Metzingen or online.

In person in Metzingen:

You can take photos of receipts from all OUTLETCITY stores/brands and restaurants and upload them via the OUTLETCITY app within 14 days.
Some OUTLETCITY stores/brands and restaurants already have a CLUB Terminal. This means that you can simply scan your CLUB Code there and collect points directly when you pay.

You can find a full list of participating partners here:

Online in the OUTLETCITY online shop:
You will collect points automatically every time you buy something from the OUTLETCITY online shop.

What is a CLUB Terminal?

A CLUB Terminal is a tablet or smartphone in a store or restaurant that can be used to redeem vouchers.

Was muss ich beim Abfotografieren und Hochladen von Kassenbons beachten?

Bei allen Outletcity Stores und Restaurants können Sie nach erfolgreicher Registrierung für den OUTLETCITY CLUB mit der OUTLETCITY App Kassenbons innerhalb von 14 Tagen nach Kaufdatum abfotografieren und hochladen. Öffnen Sie zunächst die OUTLETCITY App und gehen Sie dann in Ihren persönlichen CLUB Bereich. Sobald Sie „Kassenbon hochladen“ ausgewählt haben, öffnet sich ein Kamerafenster und Sie können Ihren Kassenbon abfotografieren. Hierbei sollten folgende Punkte berücksichtigt werden:

  • Achten Sie auf eine gute Beleuchtung.
  • Falten Sie zu lange Bons so, dass alle Store-Informationen, der Betrag und das Datum sowie die Uhrzeit zu sehen sind.
  • Halten Sie Ihr Gerät parallel über den Kassenbon.
  • Passen Sie den Kassenbon in den angezeigten Rahmen ein.

Nachdem Sie Ihren Kassenbon abfotografiert haben, können Sie noch einmal überprüfen, ob alle benötigten Angaben gut sicht- und lesbar sind. Sollte dies der Fall sein, tippen Sie auf „Weiter“. Ihr Kassenbon wird daraufhin analysiert. Wurde der Betrag richtig erkannt, tippen Sie auf „Ja, Kassenbon übermitteln“. Ihre Punkte werden dann Ihrem Konto gutgeschrieben. Sollten die Daten Ihres Kassenbons einmal nicht richtig erkannt werden, können Sie diesen manuell überprüfen lassen. Wählen Sie hierzu „Nein, Betrag nicht korrekt“ aus. Sie haben nun die Möglichkeit, den Bon erneut abzufotografieren oder durch uns prüfen zu lassen. Die Gutschrift Ihrer Punkte kann in manchen Fällen bis zu drei Werktage dauern.

How many points will I earn when I make a purchase?

You will earn one point for every euro you spend at our stores/on our brands at OUTLETCITY, at OUTLETCITY restaurants in Metzingen and in our OUTLETCITY online shop.

Exception:

Purchases made in the Swiss OUTLETCITY online shop are counted as being equivalent to purchases in euros, meaning that you will earn one point for every Swiss Franc you spend.

Can I collect points when purchasing OUTLETCITY gift cards?

No, unfortunately you can not collect points when purchasing OUTLETCITY gift cards. Of course, you can collect points when redeeming gifts cards in a store.

When will my points expire?

All points are valid for at least 36 months. After 36 months, the points will expire if they are not used by the next expiry date. This year’s expiry date is 30 September.

How long does it take for the points to appear on my account?

That depends on the type of points you have collected and where you collected them.

Points collected in person in Metzingen:
Points can be collected directly using a CLUB Terminal when you make a purchase from a store/brand in person. If you use the OUTLETCITY app to upload a photo of your receipt, your points will be added to your account immediately unless our Customer Service Team needs to verify your receipt. In that case, your points will be added within a few working days.

Points collected in the OUTLETCITY online shop:
Points collected online will be added to your account 28 days after you placed your order in line with the cancellation period (returns period). The points will be shown as pending in your account balance before then.

Can I merge multiple CLUB accounts?

Sorry but that isn’t possible.

Where can I check my points total?

You can view your points total on the first overview page under “My Points” in the “My Account” section on the OUTLETCITY website or on the OUTLETCITY app. If you can’t see anything there, you either haven’t registered as a CLUB member or you haven't logged in as a member.

Why does my points total not add up?

There are a number of reasons why this may be the case:

  • Points are only displayed once they have been processed and added to your account.
  • Points collected on purchases from the online shop are added after 28 days.
  • Points collected by scanning in receipts need to be checked once you have uploaded the receipts. This can take up to three working days.
  • Try refreshing the page.

How long will I have Gold Status for?

Gold Status applies for 12 months. After 12 months have passed, we will check your account again to see if you have spent enough over the past 12 months to retain your Gold Status. If you have spent enough, your Gold Status will be extended for another 12 months.

How do I cancel my membership?

If you decide that you no longer want to be a member of the OUTLETCITY CLUB, you will need to send us written notice of your decision by email to: service@outletcity.com. We will then be able to cancel your membership for good.

How can I get the parking perk?

Please proceed as follows to get the parking perk:

  1. Download the OUTLETCITY app and register for the OUTLETCITY Club.
  2. Select the parking perk coupon in your account.
  3. Insert your parking ticket into the pay machine as usual.
  4. Scan the selected coupon code (QR code) before paying.
  5. Your parking fee will be reduced automatically. Now you can complete the payment transaction as usual and remove your parking ticket.

GETTING HERE

Was ist der Outletcity Newsletter und welche Vorteile habe ich?

In unserem Newsletter informieren wir Sie über aktuelle Angebote unserer Marken, Trends aus der Fashionwelt, Produktempfehlungen und senden Ihnen regelmäßig attraktive Gutscheine.

Wie melde ich mich für den Newsletter an oder ab?

Durch die Registrierung in unserem Online Shop erhalten Sie automatisch unseren Newsletter, der Sie über neue Produkte und aktuelle Angebote informiert. Möchten Sie Änderungen bezüglich der Frequenz vornehmen oder unseren Newsletter abbestellen, klicken Sie unter „MEIN KONTO“ auf „NEWSLETTEREINSTELLUNGEN“. Hier können Sie Ihren Newsletter nach Ihren persönlichen Präferenzen anpassen. Alternativ können Sie dazu auch im unteren Bereich unseres Newsletters auf den Link „Einstellungen zum Newsletterempfang“ klicken.

PARKING

How do I get to OUTLETCITY METZINGEN?

Metzingen is situated at the heart of Europe in the Stuttgart metropolitan area. Major cities such as Frankfurt, Munich, Strasbourg and Zurich can be reached in just two hours. Stuttgart, the vibrant federal state capital, home to global corporations such as Bosch, Daimler, IBM and Porsche, is just a few kilometres away. The new trade fair and exhibition venue Messe Stuttgart and Stuttgart International Airport are also just minutes away. Many airlines offer low-cost flights to Stuttgart. You can hire a car from Sixt or take the Shopping Shuttle to go straight to Metzingen from the airport. Metzingen station is also on the national rail network and the town is conveniently located on the road network, linked to the B27, B28, B312 and B313 roads and the A8 and A81 motorways. When you arrive there is no need to walk far, thanks to more than 3500 parking spaces.
You can find all the information you need about getting to Metzingen here.

The address for your navigation system is:

Reutlinger Straße 63
72555 Metzingen

Where can I park at OUTLETCITY METZINGEN?

OUTLETCITY METZINGEN has more than 3500 well signposted parking spaces:

Parking in P4, P4.1 and P7 is free of charge. In P0, P1, P2 and P3 it costs €1.00 per hour. The maximum daily parking charge at OUTLETCITY METZINGEN is €9.00. There is free coach parking on Maienwaldstraße.

Covered parking is available in car parks P0, P1 and P3. The height limits for parking areas are as follows:
P0: 2,00 m
P1: 2,00 m
P2: 1,90 m
P3: 2,00 m
P4: 2,00 m
P4.1: 2,00m
P7: 2,00m
A map showing all our car parks is available on the website: show map.

Is there parking for motorhomes close to OUTLETCITY METZINGEN?

Yes, very close to the outlet stores. For more information, please visit:

Motorhome park at OUTLETCITY METZINGEN
Stetterstraße. 4
D-72555 Metzingen
T +49(0) 7123 961190
F +49(0) 7123 961111
reisemobilplatz-metzingen.de

Can you charge electric vehicles at OUTLETCITY METZINGEN?

At OUTLETCITY METZINGEN, we are offering our visitors a number of charging points for electric vehicles: 2 charging points are located next to the Desigual store at Wilhelmstraße 54. On the 3rd level of our parking garage P1 you will find 6 charging points of type 2 22kW and 6 “Schuko” charging points. We plan to install further charging points in our parking garages and on the new G+V-Areal.

SERVICES

Does OUTLETCITY METZINGEN offer a childcare service?

Yes, KIDS CAMP – the childcare service at OUTLETCITY METZINGEN – is located on the third floor of the s.Oliver building and is open on Fridays from 12.00 noon to 8.00 pm and on Saturdays from 9.00 am to 8.00 pm.

To register a child you must provide valid proof of identity and a mobile phone number. Children can be left in the care of KIDS CAMP for a maximum of 4 hours. The charge for childcare is €2.50 per hour or part thereof. For families with more than one child, the price for the second, third child etc. is reduced to €1.50 per hour. Please note that, for insurance reasons, childcare is only available for children aged between 3 and 12.

You can find more information about KIDS CAMP and special opening hours here .

How does tax-free shopping work at OUTLETCITY METZINGEN?

OUTLETCITY METZINGEN offers tax-free shopping in all its stores. Customers from non-EU countries can claim a VAT refund as follows. When you pay at the till in store, you will be given a tax-free form, corresponding to the till receipt. The original form is attached to the receipt. When you travel out of the European Union you must show these documents at Customs along with the purchased goods. You will receive a stamp confirming the export of the goods. The customer then sends the stamped forms to the service provider who provides the documents and the VAT is refunded minus a service charge. The stores at OUTLETCITY METZINGEN work with the companies Global Blue and Planet.

www.global-blue.com
www.planetpayment.com

Are there lockers in which I can leave my luggage or my purchases?

For the convenient storage of your luggage or your purchases, lockers are available at Reutlinger Straße 63, in car park P1 (Hugo Boss) and in car park P0. Information about all available lockers can be found on the map.

The charge for using a locker is €2 per day. Lockers have the following dimensions:
Small: 35.1 cm x 45.7 cm x 85.5 cm
Medium: 35.1 cm x 62.0 cm x 85.5 cm
Large: 35.1 cm x 94.5 cm x 85.5 cm

Please note that, for security reasons, an additional €2 charge applies each time a locker is opened and locked again. The conditions of use can be found on the inside of the locker door.

Is there an information centre at OUTLETCITY METZINGEN?

The staff in the Tourist Information Office on Lindenplatz will be happy to provide you with information about OUTLETCITY METZINGEN, the town of Metzingen and what the local region has to offer to tourists.

Opening hours:
Mon-Fri 10.00 am - 6.00 pm
Sat 9.00 am - 4.00 pm
Tel. +49 (0) 7123 92 53 26

I lost something during a visit to OUTLETCITY METZINGEN. Whom can I contact?

The staff in the outlet stores and the cleaning staff at OUTLETCITY METZINGEN are required to hand in lost property either to the Tourist Information Office or to the Metzingen lost property office. The contact details are below should you wish to make enquiries.

Fundbüro im Bürgerbüro (Lost Property Office)
Stuttgarter Straße 2 - 4
72555 Metzingen
Tel. +49 7123 - 925 222
E-mail: buergerbuero@metzingen.de

Tourist Information Metzingen
Lindenplatz 4
72555 Metzingen
Tel. +49 7123 - 925 326
E-mail: touristinfo@metzingen.de

Whom can I contact when I have suggestions or want to make a complaint?

We aim to continually improve so we can offer you an even better and more enjoyable shopping experience. If you have any comments or suggestions, please write to us at info@outletcity.com.

If you are unhappy about your purchases or want to complain about the goods themselves, please talk to the brand outlet in question, as each brand handles exchanges differently.

Are there baby changing and breastfeeding facilities at OUTLETCITY METZINGEN?

Diaper changing tables are available in the sanitary facilities in our parking garages P0, P1, P2, P3, at Hugo-Boss-Platz 6 and Reutlinger Straße 63; as well as at the location „Noyon-Allee“. Seatings for breastfeeding are available in the parking garages P1 and P3 and at Reutlinger Straße 63 below the escalator. A map showing the location of the parking areas can be found on our website at https://www.outletcity.com/en/metzingen/how-to-find-us-car/.

GIFT CARD

Wie kann ich eine Geschenkkarte der Outletcity Metzingen erwerben?

Sie können Geschenkkarten online bestellen oder in der Tourist Information Metzingen erwerben. Die Karte kann mit einem Betrag zwischen 5 und 100 € zzgl. 1 € Servicegebühr aufgeladen werden. Bei der Online-Bestellung fallen Versandkosten in Höhe von 4,90 € pro Bestellung an.

I have ordered a gift card online. How do I pay for it?

Please transfer the amount of your gift card, as shown in the order confirmation, to the account below.

Bank and account details:
Erste Bank der österreichischen Sparkassen AG
IBAN: AT98 2011 1403 3250 4213
BIC: GIBAATWWXXX

Important: In the ‘reason for payment’ field, please enter your order number, as otherwise your payment cannot be correctly allocated.

Following receipt of payment, the gift card will be delivered immediately.

You can find more information about our gift card here.

Can I redeem the gift card in all stores at OUTLETCITY METZINGEN?

Yes, our gift card is valid in all outlet stores at OUTLETCITY METZINGEN. You can order one online or purchase one from the Metzingen Tourist Information Office. You can add an amount between €5 and €100 to the card plus a service charge of €1. For online orders there is a charge of €4.90 per order.

You can find more information about our gift card here.

Kann ich einen Geschenkgutschein aus der Outletcity Metzingen auch im Online Shop einlösen?

Nein, das Einlösen einer Geschenkkarte aus der Outletcity Metzingen ist im Online Shop leider nicht möglich.

How can I check the credit on my gift card?

When you use your gift card to pay, it is important to know how much available credit you have. You can check how much credit you have on your gift card in the following ways:

TEXT MESSAGE SERVICE
Text your card number to +49 (0) 177 178 22 05 to register for the text message service. This service is free in Germany. Once you have registered, you will receive a text message every time you make a purchase telling you exactly how much credit you have left on your gift card. After registering you can also text “?” at any time to check your remaining credit. You can cancel the text message service by texting the word “Ende”.

HOTLINE
Monday to Sunday, 24 hours a day, free on +49 (0) 800 188 89 45.

ONLINE
at www.outletcity.com/geschenkkarte by entering your card number and customer control number (see back of card).

TOURIST INFORMATION
Information is available in person at Lindenplatz 4 in Metzingen:
Monday to Friday: 10.00 am - 8.00 pm
Saturday: 9.00 am - 8.00 pm

My gift card has passed its expiry date. Is there a way of reactivating my credit?

For up to a year after a gift card expires, you can transfer the credit to a new card at the Tourist Information Office in Metzingen.

JOBS

I’m interested in becoming a member of the team at HOLY AG. Where can I find out about available vacancies?

You can find current vacancies at HOLY AG in the jobs area of our website.

Just click on the vacancy you are interested in. In the job description you will find a button that takes you to our careers portal, where you can send us your application.

Good luck!

What should I include in my application?

A CV (résumé), a covering letter stating your start date and salary expectations, and references and documentary evidence for all past employment.

How can I apply?

Please only apply online through our careers portal.

How many attachments can I upload?

In addition to your CV you can upload a maximum of 3 additional files to our system. Please use PDF file format.

Who has access to my documents?

Only the human resources department and the line manager in the department you are applying to. We promise to treat your documents with absolute discretion and confidentiality.

Can I apply for more than one job at the same time?

Yes, you can apply for more than one job at the same time.

When will I hear back about my application?

The Human Resources department and line managers sift applications on a daily basis. We try to get back to applicants as soon as possible, but please bear in mind that delays are possible due to leave or illness.

How can I tell if the job I want to apply for is still vacant?

All job adverts are continually updated and posts which have been filled are taken down immediately.

Can I find out why my application was rejected?

Unfortunately we are unable to explain the exact reasons why an application has been turned down.

What happens to my application if it is rejected?

Your information is automatically deleted after a period of 3 months.

I’d like to work in one of the stores at OUTLETCITY METZINGEN. Where can I find out about available vacancies?

You can find current vacancies in the outlet stores in the jobs area of our website. Just click on the vacancy you are interested in. The job description will appear along with the address (e-mail or post) to which you can send your application.

Good luck!

Karten-code