Withdrawal Right
Withdrawal Right
Information about withdrawal right
Withdrawal right
You have the right to withdraw from this contract within 14 days for any or no reasons. The withdrawal period is 14 days from the date on which you or a third party designated by you accepts delivery of the last product. If you have ordered several items as part of a single order and the items are delivered separately, the withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last item.
To exercise your withdrawal right, you must notify us (OUTLETCITY AG, Hugo-Boss-Platz 4, 72555 Metzingen, E-mail: service@outletcity.com, phone: in Germany at +49 (0)7123 1789978, in Austria at +43 (0) 720 882390, and in Switzerland at +41 (0) 43 5087740), of your decision to withdraw from this contract by providing us with clear notice (e.g., by regular mail, telefax, or E-mail). You may use the attached withdrawal form, but are not required to do so. You may also exercise your right of withdrawal online at www.outletcity.com/de-de/shop/kontakt/widerruf. If you use this online function, we will immediately send you confirmation of receipt on a durable medium (e. g. by email) containing information on the content of the withdrawal notice, as well as the date and time of its receipt.
To comply with the withdrawal period, it is sufficient for you to notify us of your exercise of the withdrawal right before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we must refund to you without undue delay, at the latest 14 days from the date we receive notice of your withdrawal from this contract, all payments which we have received from you, including shipping costs (with the exception of any additional costs resulting from the fact that you have chosen a delivery method other than the least costly standard delivery method offered by us). We will use the same payment method for this refund that you used for the original transaction, unless we have expressly agreed otherwise with you; in no case will you be charged any costs or fees to receive this refund. We may withhold the refund until the products have been returned to us or you have furnished proof that you have mailed the products to us, whichever occurs first.
You must return or deliver the products to us (OUTLETCITY AG, Hugo-Boss-Platz 4, 72555 Metzingen) without undue delay, in any event not later than 14 days from the date on which you notify us of your withdrawal from this contract. You will be in compliance with this deadline as long as you mail the products before the end of the 14-day period. You will pay the direct costs of return shipping. You will be responsible for any diminished value of the products only if the value of the products is diminished because you handled the products in a manner unnecessary for inspecting their quality, features, and functionality.
The customer may also exercise their right of withdrawal online by clicking on the link marked “Withdraw from purchase contract”. If the customer uses this online function, OUTLETCITY will immediately send the customer a confirmation of receipt on a durable medium (e.g. by email) containing information on the content of the withdrawal notice, as well as the date and time of its receipt. In addition, the customer may use the form below to exercise their right of withdrawal. However, neither of these is mandatory.
Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and return it to us.)
To
OUTLETCITY AG
Hugo-Boss-Platz 4
72555 Metzingen
E-mail: service@outletcity.com
I/we hereby withdraw from the contract made by me/us(*) for the purchase of the following products (*)/provision of the following services (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Pickup location of products (if different from address of consumer(s))
Signature of consumer(s) (only for notice by hard copy)
Date
(*) Please delete as appropriate
There is no withdrawal right for some of the products offered by us, namely for contracts on the delivery of products that are not prefabricated or for the manufacture of which a specific selection or determination by the consumer is essential or which are clearly custom-made to meet the personal needs of the consumer.
Trying on underwear or bathing wear in a store usually is subject to the condition that the product is tried on only on top of other underwear. Please note that this is also the case for our bathing und underwear products.
