OUTLETCITY CLUB
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오전 10:00 - 오후 6:00 시
오전 9:00 - 오후 6:00 시

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Many of our stores will be open again for you from Wednesday, 12/05/2021 with a pre-booked shopping appointment.

You can find more information HERE!

We invite you to visit our Online Shop or to use our Virtual Shopping Service at our stores in Metzingen.

This information is constantly updated. Subject to change without notice.
Last update: 06/05/2021

We look forward to welcoming you!

Your well-being and protection on site is our highest priority.

Appointment availability

You can book your individual shopping appointment easily with our Click & Meet service.
Here you can see on which days appointments may also be booked on short notice and when we recommend booking your shopping appointment in advance in order to guarantee a relaxed shopping experience in Metzingen. Thank you for your patience and understanding and for using our Click & Meet service.

This information is constantly updated. Subject to change without notice.
Last update: 06/05/2021

We look forward to welcoming you!

Your well-being and protection on site is our highest priority.

New safety regulations

As a result of the new government decision, we ask all visitors to Outletcity Metzingen to read and follow these updated protection and safety measures. We thank you for your support and help. Together we can ensure a safe visit to Outletcity Metzingen for the health of all our guests and employees.

Measures against the spread of the coronavirus at a glance:

  • A negative test result with the current date from a PCR or rapid test is required for entry into our stores. The results of self-administered tests are not valid.
  • Wearing of a surgical face mask is obligatory in the entirety of Outletcity Metzingen
  • Maintain a minimum distance of 1.5 meters from other people in the entirety of Outletcity Metzingen
  • It is currently only possible to visit your favourite stores by booking an appointment. Reserve your shopping appointment easily here.
    The Lindt and Storck stores do not require an appointment. Please take note that the stores may require you to scan a QR-Code with your smartphone for our Mobile Check-in ticket system during peak shopping hours. Entry into the store is then only possible with a valid ticket.
  • We recommend not to handle cash for protection and security

Our first contact points for your health

You will find the exact locations where you can obtain hygiene articles for your personal protection on our site plan.
There is a drive-in testing station available on parking lot P4 of Outletcity. As part of the visitor regulations, the test station in the parking garage is reserved for guests who are unable to acquire a previous test. Please note that the results of self-administered tests are not valid for entry into our stores.
In our Outletcity App you will find our digital map and more about our health services.

Appointment availability

You can book your individual shopping appointment easily with our Click & Meet service.
Here you can see on which days appointments may also be booked on short notice and when we recommend booking your shopping appointment in advance in order to guarantee a relaxed shopping experience in Metzingen. Thank you for your patience and understanding and for using our Click & Meet service.

Enjoy our excellent service

Your trust is the highest accolade for us! That is why you deserve a 5-star service for your health:

Service points

At the Tourist Information and the Outletcity Service Point we provide face masks required by law in the entire Outletcity and disposable gloves for you. But you can also use sensor-controlled hand sanitizer here. Please note that a surgical face mask must be worn throughout the entire Outletcity.

Contact persons

Concierges on site will answer your questions about safety and protection.

Hygiene & protection

Touchless hand disinfectant are available across the entire city and in all open stores at Outletcity Metzingen.

Markings

Floor markings indicate the obligatory safety distance. Important information on how to comply with protective and safety measures are available throughout the entire Outletcity.

Virtual Shopping

Some of our most popular premium and luxury brands offer the option to shop virtually and comfortably from your home.
More information

Test stations

There is a drive-in testing station available on parking lot P4 of Outletcity. As part of the visitor regulations, the test station in the parking garage is reserved for guests who are unable to acquire a previous test. Please note that the results of self-administered tests are not valid for entry into our stores.

Our digital services for you

Click & Meet

You can visit us without a care in the world thanks to our Click & Meet service.

Virtual Shopping

You can still take advantage of our consulting service: some of our most popular premium and luxury brands offer the option of virtual shopping comfortably from your home.

Mobile Check-in

Our responsibility for health and well-being: Our mobile check-in with smartphone on busy shopping days.

App with integrated map

Create your personal shopping experience at OUTLETCITY METZINGEN with our OUTLETCITY APP!

FAQs

GENERAL

How can I contact the customer service?

If you have any questions, please do not hesitate to contact our customer service team on +49 (0) 7123 - 17 89 978 (Mon to Sat from 8 am to 8 pm) or at service@outletcity.com .

In Austria:
+43 (0) 720 882 390 (Mon to Sat from 8 am to 8 pm)

In Switzerland:
+41 (0) 43 5 087 740 (Mon to Sat from 8 am to 8 pm)

I have a voucher that is no longer valid. How can I extend the validity?

The gift card can be renewed up to one year after expiration on site in Metzingen. Alternatively, a credit note is possible. In this case please send a short message to our customer service service@outletcity.com.

IN METZINGEN

Which stores are open or closed?

The stores of Outletcity Metzingen are suspending on-site services in accordance with the current Corona regulations for the time being. We invite you to use our Virtual Shopping service or to place your order at our Online Shop.

What are the opening hours of Outletcity Metzingen?

The stores of Outletcity Metzingen are suspending on-site services in accordance with the current Corona regulations for the time being. We invite you to use our Virtual Shopping service or to place your order at our Online Shop.

Which restaurants & cafés are open?

You can find our open restaurants and cafes with a take away service on our gastronomie overview.

What is the timeframe for returning articles bought at Outletcity Metzingen?

Policies for exchange and return of items in the Outletcity vary among the different brands.
However, please rest assured that once Ouletcity reopens, the brands will be accommodating in regards to items purchased immediately prior to the lockdown. Please contact the respective brand immediately after reopening.

Is there anything I need to know when shopping at Outletcity?

We kindly ask you to observe our health and safety measures when shopping onsite:

  • Vor einem Besuch in den Stores der Outletcity wird ein PCR- oder Antigen-Schnelltest mit tagesaktuellem, negativem Ergebnis vorausgesetzt. Ergebnisse eines Selbsttests sind leider nicht zulässig.
  • Please respect the regulation of social distancing and observe a minimum distance of 1.5 m to other people. Our floor markings in the city and in the stores will help you to keep this distance.
  • Wearing surgical face masks and maintaining proper hand hygiene are mandatory. We obtain complimentary face masks and disposable gloves at our Service Points. Hand sanitizers are provided in our Service Points, in our stores and in all toilet facilities.
  • Please choose contactless payment options when shopping at OUTLETCITY METZINGEN.
  • Please note that mouth and nose protection must be worn throughout the entire area of Outletcity Metzingen and that wearing face shields is not permitted.

Which hygiene measures are implemented on site for customers at Outletcity Metzingen?

The well-being of our guests and employees is our highest priority. We are strictly following the advice of local health authorities and act with utmost care and responsibility. You will find the following measures at Outletcity and in our stores:

  • At our service points we provide face masks required by law and disposable gloves. But you can also use sensor-controlled hand sanitizer here. The service points are clearly indicated in all directories, digital maps on our screens and in our app .
  • Our concierges are qualified contact persons on site who will answer your questions about safety and protection and thus ensure a regulated shopping experience.
  • Floor markings in and outside of stores indicate the required minimum distance of 1.5 m.
  • Touchless hand disinfectant are available across the entire city and in all open stores at Outletcity Metzingen.
  • All stores are equipped with sneeze guards at the cash desks, which are plexiglass panes that protect guests and employees.

Do I need to wear a mask at Outletcity Metzingen? If so, do I have to bring my own protective mask?

The state government of Baden-Württemberg requires the compulsory wearing of surgical masks for the entire Outletcity Metzingen from 19/02/2021. Therefore, you can pick up face masks required by law, gloves and hand sanitizer at our care points across the entire city. Please note that mouth and nose protection must be worn throughout the entire Outletcity Metzingen and that wearing face shields is not permitted.

You would like to look up detailed and official information?

Visit the websites of the Land Baden-Württemberg and the Federal Ministry of Health. Official data on SARS-CoV-2 infections in Germany and up-to-date information on the corona virus are available on the website of the Robert Koch Institut.

You are showing symptoms of a respiratory infection or a high temperature?

In this case, every guest should refrain from visiting Outletcity Metzingen.

You have been in contact with a SARS-CoV-2-infected person in the last 14 days?

In this case, every guest should refrain from visiting Outletcity Metzingen.

INTERNATIONAL GUESTS

Are international visitors allowed to visit Ouletcity Metzingen?

Visitors from other countries are still welcome at Outletcity Metzingen. The following regulations are to be taken into consideration:

  • For visitors entering the Federal Republic of Germany from a European risk area it is mandatory to present a negative corona test at the border. Detailed information is available here
  • In Baden-Württemberg an exception applies with the 24-hours regulation

What is the 24-hours regulation in Baden-Württemberg?

Visitors from a European border region who will stay less than 24 hours are allowed to visit Outletcity Metzingen without having to present a negative test.

Which European border regions are covered by this regulation?

  • France: the Départements Bas-Rhin and Haut-Rhin
  • Switzerland: the cantons Appenzell (Innerrhoden, Ausserrhoden), Aargau, Basel, Basel-Landschaft, Jura, Schaffhausen, Solothurn, St. Gallen, Thurgau and Zurich
  • The Principality of Liechtenstein: the entire state
  • Austria: the Land Vorarlberg

We sincerely ask all our guests to adhere to the regulations and ask for your understanding and consideration, for the health of all other guests and the employees of Outletcity Metzingen. Thank you!

We will of course keep you informed about the latest developments at Outletcity Metzingen and constantly optimise our services for you!

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